28 Old Brompton Road, South Kensington, London SW7 3SS +44 7360 512025info@pullmanfirm.com
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Complaints procedure

We aim to provide an excellent service to every client. If something has gone wrong, we want to know so we can put it right.

How to complain

Please first raise your concern with the solicitor handling your matter, as many issues can be resolved quickly this way. If you would rather not, or you are not satisfied with their response, please contact our complaints partner:

Complaints Partner, Pullman Solicitors, 28 Old Brompton Road, South Kensington, London SW7 3SS
Email: info@pullmanfirm.com   Telephone: +44 7360 512025

What we will do

  1. We will acknowledge your complaint in writing within three working days.
  2. We will investigate, reviewing your file and speaking to the people involved. We may invite you to a meeting or call to discuss it.
  3. We will send you a full written response, explaining our findings and any action we propose, within eight weeks of receiving your complaint.

Making a complaint will not affect how we handle your matter. There is no charge for dealing with your complaint.